Kairon: support subscriptions
Kairon is open-source software. It is free to use under its open-source licence, and that does not change.
Teams that want supported releases and defined response targets can buy an annual support subscription from Zyvor.
| Plan | What you get | Coverage |
|---|---|---|
| Community | The software, community documentation and public issue tracking | No contracted response target |
| Standard | Deployment and upgrade guidance, defined supported configuration | Business hours |
| Supported | Standard plus priority queue and incident triage | Business hours, faster response |
| Enterprise | Supported plus a named technical contact and 24x7 critical intake | One-hour initial response target for critical issues |
Support is sized per worker node, with an annual minimum per plan.
Rates are quoted by Zyvor: contact sales@zyvor.dev.
Terms
- Annual prepaid subscription is the default, with a 12-month minimum. Multi-year prepay is available.
- Minimums apply after any discounts.
- Implementation, migration, training and managed operations are separate services.
- At expiry, updates, downloads and support end. Open-source rights, where they apply, continue under the licence.
- Response targets need a contracted scope and are not uptime guarantees.
- Existing signed agreements keep their agreed terms.