Zorvia: support subscriptions
Zorvia is open-source software. It is free to use under its open-source licence, and that does not change.
Teams that want supported releases and defined response targets can buy an annual support subscription from Zyvor.
| Plan | What you get | Coverage |
|---|---|---|
| Community | The software, community documentation and public issue tracking | No contracted response target |
| Standard | Deployment and upgrade guidance, defined supported configuration | Business hours |
| Supported | Standard plus priority queue and incident triage | Business hours, faster response |
| Enterprise | Supported plus a named technical contact and 24x7 critical intake | One-hour initial response target for critical issues |
Support is sized per worker node, with an annual minimum per plan. Support is priced per worker node, with an annual minimum per plan. Managed operations are available per cluster per month.
Rates are quoted by Zyvor: contact sales@zyvor.dev.
Terms​
- Annual prepaid subscription is the default, with a 12-month minimum. Multi-year prepay is available.
- Minimums apply after any discounts.
- Implementation, migration, training and managed operations are separate services.
- At expiry, updates, downloads and support end. Open-source rights, where they apply, continue under the licence.
- Response targets need a contracted scope and are not uptime guarantees.
- Existing signed agreements keep their agreed terms.